Engagement 3/11

One common theme was that these employees were representative of the corporation as a whole. Something that surprised me was the quantity of emails that these people were subjected to write. Clearly they were under a harsh workload. In the Greg reading we talked about how people get so bored that they must deal with it in unhealthy ways. To work as a call center worker seems to have a similar effect of this. The company tries to make the working environment as comfortable as possible even if the work is training.